When to send it
For a salon, spa or beauty studio, the right moment is just after the appointment, while the client is at the desk or heading home. Put a QR code at reception so people can scan it while they settle the bill: print it from the Share dialog, or use the Print tent page to print a table card. For clients who book by phone or WhatsApp, send the link in your thank-you message after the visit. Each channel has its own link and QR code, and every response shows which one it came through.
Why these questions
The survey opens with the standard five-point CSAT question about today's visit. Next, the client picks the service they had from a short list, which lets you compare haircuts, colour, facials or nails instead of lumping every appointment together. Edit that list to match your own menu.
A small grid then covers four things that shape a salon visit: the stylist or therapist, booking and waiting time, cleanliness, and value for money. Clients rate each from poor to great. It's quick on a phone and shows which part of the experience needs attention.
Anyone who rates the visit 3 or lower is asked what you should have done differently. The final question asks when they're likely to book again. That's a better sign of loyalty than satisfaction alone, and it helps you decide when to send reminders.
The survey doesn't ask clients to name their stylist, since many won't remember a surname and some feel awkward rating a person by name. If you want to know whose clients said what, create a channel for each stylist in the Share dialog and put their own QR card at their station.
The coupon
Every client who finishes gets 10% off their next booking on the thank-you screen, whatever rating they gave. A shared code works for a counter QR, because only people standing in your salon see it. Ask clients to show the screen or quote the code when they book again.
What to do with the answers
Check the low ratings each week and see which service and which row of the grid they point to. Repeated poor waiting-time scores usually mean the diary is overbooked at certain hours. Poor cleanliness scores need fixing the same day. Share the good comments with the team at the start of the week: it costs nothing, and staff tend to remember praise from real clients far longer than a target.
Watch the "book again" answers over time. If more clients choose "not sure yet", try a friendly reminder a few weeks after their visit. Studios that run classes can use studio class feedback, and one-to-one coaches have the coaching session review.