When to send it
Studio classes run every day, so this form works best as something always there rather than a one-off campaign. Print the table card and stand it where people collect their shoes or wait at the front desk, or show the QR code on the studio screen during the cool-down. Members can scan it after any class they like. The survey accepts one response per phone by default, so nobody can collect a stack of free classes by scanning over and over.
Why these questions
The form starts by asking which class they took, from a dropdown. Replace the example options with your own timetable: class types work well, or instructor names if you'd like to compare teachers. Without it, every answer lands in one pile and you can't tell whether a low score was about Tuesday's evening flow or Saturday's strength session.
Next comes a five-star rating for the class, then a question about intensity: too easy, about right or too hard. Studios often hear the same class described both ways, and that is useful in itself, because it suggests the class needs clearer levels or more alternatives during the hardest sequences. Anyone who gives three stars or fewer sees a short follow-up asking what would have made it better.
The last question is a checklist about the space: temperature, crowding, changing rooms, equipment and sound. These complaints rarely get said to an instructor's face, yet they quietly push members away, and most are cheap to fix.
The coupon
A free drop-in class fits a studio better than a percentage off. It costs you a mat in a class that often has room, and it gives members a reason to try a different class or time. Unique codes matter here because the QR code sits in a public place: each code works once, so it can't do the rounds of a group chat. Members get one for finishing the form, regardless of the stars they gave.
What to do with the answers
Filter the results by class each week. Share the scores and comments with each instructor privately, including the warm ones, which are an easy way to keep teachers motivated. Fix any facilities problem that comes up more than once in a month, then mention the fix on your noticeboard so members know they were heard.
If you run trial classes, pair this with the trial class follow-up for first-timers. Salons and spas with a similar walk-in setup can use salon and spa visit satisfaction.